Troubleshooting

Signing in

"Relegait is in early access, and that account isn't on the list yet." Your address isn't invited yet. Write to support@relegait.com to ask for an invite.

My sign-in code doesn't work. Codes last 10 minutes and work once. Use the newest one. After 5 wrong codes, wait 15 minutes, then ask for a new one. You can ask for 3 codes per 15 minutes.

"Your company blocks new apps." Your work Google account needs your IT person's OK. Choose Email my IT person, or Use another Google account.

"Your company's IT admin must approve Relegait…" (Microsoft) Ask your IT admin to approve Relegait, or sign in with Google or email.

Mail and accounts

My mail or Slack stopped coming in.

If a banner says the account "needs to be connected again", choose Reconnect. Do the same in Settings, Connections (https://relegait.app/?view=settings&section=spaces).
Choose Check now in the Inbox to read everything at once.

Mail is read every 15 minutes by default. Change it under How often I read new mail and links.

"A box on the permission page wasn't ticked." Connect again and tick every box.

"Your company doesn't allow new apps to connect to this account." Ask whoever looks after the account to allow Relegait, or connect a personal account.

"You've connected as many accounts as Free and Starter allow." Free and Starter allow 2 accounts. Upgrade to Basic: https://relegait.app/?view=settings&section=plan

An account or space shows "Paused". You're over your plan's limit. Choose Upgrade, or Keep this one instead to swap which one is on. Nothing is deleted.

The assistant and AI

"Your assistant needs an AI key." Your Free starting $5 of AI is used up. Choose Add your own key or Switch to Starter, $8 a month. Link: https://relegait.app/?view=settings&section=ai

"Your AI funds are used up." Choose Add funds, or wait until the 1st when the included AI starts again. Turn on Auto top-up so it doesn't happen again.

"Your AI key reached its spending limit." Raise the limit on your key in Settings, AI & plan, or wait for it to reset.

"Your AI key was refused or is out of credit." Check your key with your AI company, or switch to Relegait's AI in Settings, AI & plan.

"Your assistant is taking a break." Relegait's AI can't be reached right now, and we've been told. Try again later. Your mail, to-dos and calendar still work.

"(Company) isn't on Business yet." An owner or admin of the company needs to pay for Business in Settings, Your business (https://relegait.app/?view=settings&section=company). Until then the assistant is off in its spaces.

Talk-to-text stopped. You used today's minutes. On Free, type instead until midnight. On a paid plan, choose Add funds.

The assistant did something I didn't want. Choose Undo on it, within 30 days. See Approvals and undo.

The assistant keeps asking me. Approve the same kind of task 3 times in a row unchanged, and it offers to do it alone. Money, new people and risky emails always ask. See What runs on its own.

No check-ins or notifications. Check Stay quiet, Hold during meetings and Quiet for a while in Settings, Your assistant, and Settings, Alerts.

Plans, payments and deleting

"Your last payment didn't go through." Choose Update card.

I can't make another space or project, or a mail merge went to only 25 people. You're at your plan's limit. See Plans and limits.

I asked to delete my account and changed my mind. Sign in within 7 days and choose Keep my account.

Still stuck? See Known issues.

Still stuck? Ask Relegait Support.